At RUM, we want our website to be accessible and easy to use for as many people as possible.

We are committed to improving the accessibility and usability of our website and to providing an inclusive online experience for our customers, regardless of how they access or interact with our website.

We recognise that accessibility is an ongoing process. We are continually reviewing and improving our website, its content and functionality to help make it easier for everyone to use.

ACCESSIBILITY OF OUR WEBSITE

We aim to make our website accessible to a wide range of users and compatible with commonly used browsers, devices and assistive technologies where reasonably possible.

Our website includes a range of content and functionality, including product information, images, navigation, forms and online purchasing features. We recognise that some parts of the website may not currently be fully accessible to everyone.

At present, our website has not been independently tested or audited against a particular accessibility standard. We therefore do not currently make a claim that the website fully or partially conforms to the Web Content Accessibility Guidelines (WCAG).

We are committed to continuing to improve accessibility and will consider accessibility as we develop and update our website.

ACCESSIBILITY ASSISTANCE

If you experience any difficulty accessing information or using any part of our website, please contact us.

We will do our best to help you access the information or service you need and, where reasonably possible, provide information in an alternative format or assist you in another appropriate way.

When contacting us about an accessibility issue, it would be helpful if you could tell us:

• the page or feature you were trying to access;

• what difficulty you experienced;

• the device and browser you were using, if known; and

• any alternative format or assistance that would help you.

You can contact RUM through our Contact Us / Customer Care service using the contact details provided on our website.

CONTINUOUS IMPROVEMENT

Accessibility is an ongoing commitment for us.

As we make changes to our website, we will seek to take accessibility into account when introducing new content, features and functionality.

Where accessibility issues are identified, we will consider how they can be addressed and prioritised as part of our ongoing website development.

We also welcome feedback from our customers, as this can help us identify areas where the website could be easier to access or use.

FEEDBACK

If you have suggestions about how we could improve the accessibility of our website, or if you encounter an accessibility barrier, please let us know.

We welcome feedback from all our customers and will consider accessibility feedback as part of our ongoing improvements.

Please contact us through our Contact Us / Customer Care service.

THIRD-PARTY CONTENT

Our website may include content, functionality or links provided by third parties.

While we will seek to work with third-party services that support an accessible experience where reasonably possible, we cannot always control the accessibility of third-party websites, applications, content or services.

If you encounter an accessibility problem with third-party content accessed through our website, please let us know and we will consider what assistance we can reasonably provide.

ACCESSIBILITY STATEMENT REVIEW

We will review this accessibility statement periodically and may update it as our website, services and accessibility practices develop.

We will also update this page when we have undertaken further accessibility testing or assessment that materially changes the information provided here.

Last updated: October 2026

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