TERMS & CONDITIONS OF SALE

LAST UPDATED: OCTOBER 2026

Any sale and purchase of products from the RUM website (the “Website”) is governed by the following terms and conditions (“Terms of Sale”).

ABOUT US

We and Mrs Jones Limited, trading as RUM, is a company registered in England and Wales under company number 14234634, with its registered office at:

Bellarmine House
14 Upper Church Street
Chepstow
Monmouthshire
NP16 5EX
United Kingdom

References to “we”, “us” and/or “our” throughout these Terms of Sale are to We and Mrs Jones Limited, trading as RUM.

If you have any questions about these Terms of Sale, please contact RUM using the customer service contact details provided on our Website.

BY PLACING AN ORDER YOU ACCEPT THESE TERMS OF SALE

By placing an order on the Website, you confirm that you accept these Terms of Sale and agree to comply with them.

If you do not agree to these Terms of Sale, you must not place an order.

We recommend that you retain a copy of these Terms of Sale for future reference.

These Terms of Sale refer to additional terms and policies which also apply to your purchase of products, including:

our Privacy Policy, which explains how we collect, use and store your personal data; and
our Cookie Policy, which sets out information about the cookies and similar technologies used on the Website.

CHANGES TO THESE TERMS OF SALE

We may update or amend these Terms of Sale from time to time and will post the updated version on the Website.

Every time you wish to make a purchase, please check these Terms of Sale to ensure that you understand the terms that apply to your purchase at that time.

If you place an order after changes have taken effect, you will be deemed to have accepted the updated Terms of Sale.

PRODUCT DESCRIPTIONS

All images of products shown on the Website are provided for illustrative purposes only.

A product's colour, texture, dimensions or appearance may not exactly match the image displayed on your device or other marketing materials.

Product descriptions and information provided on the Website are for general information purposes only. They are not intended to constitute professional or specialist advice.

You should obtain appropriate professional or specialist advice before taking, or refraining from taking, any action based on information contained on the Website, a product or its packaging.

All products should be used strictly in accordance with their instructions, precautions and guidelines.

You should always check the ingredients and other product information before use, particularly if you have allergies, sensitivities or other relevant conditions.

Nothing in these Terms of Sale affects your statutory rights or any legal guarantee of conformity that applies to products supplied to you.

HOW TO PLACE AN ORDER

You must be 18 years or over to place an order on the Website.

You place an order by following the purchasing process on the Website.

This will generally involve:

selecting the product or products you wish to purchase and adding them to your basket;
reviewing your basket, including applicable delivery charges;
entering any applicable promotional code or other discount;
proceeding to checkout;
entering your delivery and billing information;
selecting your available payment method; and
submitting your order using the relevant order and payment button.

By clicking the relevant order and payment button, you submit an order to purchase the products and acknowledge that the order carries an obligation to pay.

We reserve the right to limit the number of a particular product that may be purchased by an individual customer where we consider this reasonably necessary.

We may also suspend or restrict an account where we identify unusual, fraudulent or suspicious activity, including unusual patterns of returns or orders.

Where this happens, we may contact you using the details associated with your account or order.

OUR CONTRACT WITH YOU

After you place an order, we will send you an order confirmation email setting out details of the products you have ordered.

This email confirms that we have received your order but does not necessarily constitute acceptance of your order.

Our acceptance of your order and the completion of the contract between you and us will generally take place when we dispatch the products to you, unless we notify you that we are unable to accept your order.

You will receive a dispatch confirmation when your products are dispatched, where applicable.

If we are unable to accept your order, we will inform you and will refund any payment you have already made for products that we cannot supply.

This may be because:

the product is out of stock;
there is an error in the price or product description;
the order raises an issue relating to legal or regulatory compliance;
our fraud or security checks identify an issue;
we are unable to obtain payment authorisation; or
circumstances outside our reasonable control prevent us from fulfilling the order.

We are not required to provide a detailed reason for rejecting an order unless applicable law requires us to do so.

The contract will be concluded in English.

We will retain a copy of your order and relevant contract information in accordance with our legal and business requirements.

PRICE AND PAYMENT

We reserve the right to change our prices at any time.

If the price of a product changes after you have placed an order, the price applicable to your accepted order will not generally be affected.

All prices shown on the Website are in pounds sterling (£), unless otherwise stated, and include VAT where applicable.

Delivery charges and any other applicable charges will be displayed during the ordering process before you submit your order.

If the applicable rate of VAT changes between the date of your order and the date we supply the product, we may adjust the VAT element of the price where permitted by law.

Products remain our property until we have received payment in full, to the extent permitted by applicable law.

During checkout, you will be required to provide the payment information requested.

We accept the payment methods displayed on the Website at the time you place your order.

All card payments are subject to authorisation by your card issuer and/or payment provider.

If payment is not authorised, we may cancel the order and notify you.

If you have already received the products and payment is subsequently reversed or remains unpaid, you must return the products to us as reasonably requested.

CHANGES TO PRODUCTS

We may make reasonable changes to products, including changes to formulation, packaging, labelling or presentation, where necessary to reflect changes in applicable laws, regulations, safety requirements, manufacturing processes or other legitimate business requirements.

Any such changes will not affect your statutory rights.

PRODUCT DELIVERY

Information about available delivery options, costs and estimated delivery times will be displayed on the Website.

We will endeavour to deliver products within the estimated delivery period stated at the time of purchase.

Unless otherwise agreed or permitted by law, products will be delivered no later than 30 days after the date on which the contract between you and us is formed.

Delivery will be made to the address specified in your order.

If nobody is available to receive the delivery, the delivery carrier may attempt delivery again, retain the products for collection, or leave the products in a designated safe place where this option is available and has been selected by you.

Where you choose a safe place, you are responsible for ensuring that the location is suitable and secure.

Our delivery partners will use reasonable efforts to follow your delivery instructions, but we cannot guarantee that instructions will always be followed in every circumstance.

If products are returned to us because delivery cannot be completed, we may refund you in accordance with our Returns Policy and applicable law.

Risk in the products will pass to you when the products are delivered to you or to a person nominated by you to receive them, subject to applicable consumer law.

We are not responsible for delays caused by circumstances outside our reasonable control.

If an event outside our reasonable control causes a substantial delay, we will contact you where reasonably possible and take appropriate steps to minimise the effect.

Where legally permitted, you may have the right to cancel the contract if a substantial delay occurs.

CANCELLING YOUR ORDER OR CONTRACT

You may have a statutory right to cancel your contract within 14 days after receiving your products under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

Your cancellation rights are in addition to any other statutory rights you may have.

If you wish to exercise your statutory right to cancel, you should notify us clearly of your decision within the applicable cancellation period.

You may contact RUM using the customer service contact details provided on the Website.

You should provide:

your name;
delivery address;
order number or details of the order;
details of the products you wish to cancel; and
your contact details where necessary.

You must take reasonable care of products while they are in your possession.

Where you cancel a contract, you must return the relevant products to us within the period required by applicable law.

Unless otherwise stated in our Returns Policy or required by law, you may be responsible for the direct cost of returning products when exercising a statutory cancellation right.

We will process refunds in accordance with applicable law and our Returns Policy.

Where required by law, refunds will include the applicable standard delivery charge originally paid by you.

We are not required to refund any additional cost arising because you selected a more expensive delivery method than the least expensive standard delivery option available.

Certain products may be excluded from cancellation rights where permitted by law, including products which are sealed for health or hygiene reasons and have been unsealed after delivery.

RETURNS, EXCHANGES AND REFUNDS

We hope you are happy with your purchases.

If you need to return or exchange a product, please refer to our Returns & Exchanges Policy for information about the applicable process and requirements.

Nothing in our Returns & Exchanges Policy limits or excludes any statutory rights you may have.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of the intellectual property rights in our products, packaging, Website and related materials, except where stated otherwise.

These rights are protected by copyright, trade mark and other intellectual property laws.

All such rights are reserved.

LIMITATION OF LIABILITY

We do not exclude or limit our liability where it would be unlawful to do so.

This includes liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any other liability which cannot lawfully be excluded or limited.

Where permitted by law, our products are supplied for domestic and private use.

We will not be responsible for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity, where the products are used for commercial or business purposes.

Nothing in these Terms of Sale affects your statutory rights.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookie Policy, which form part of these Terms of Sale by reference.

Please review those policies for information about how we collect, use, share and protect your personal data.

We do not sell your personal data to third parties.

We may share personal data with third parties where necessary to provide our products and services, including service providers processing information on our behalf, where you have provided consent, or where otherwise permitted or required by applicable law.

GENERAL

If any provision of these Terms of Sale is found to be unlawful, invalid or unenforceable, that provision will be treated as severable and the remaining provisions will continue in full force and effect.

Any delay or failure by us to exercise a right under these Terms of Sale will not constitute a waiver of that right.

These Terms of Sale constitute the agreement between you and us concerning the sale and purchase of products through the Website, subject to any other terms expressly incorporated into them.

These Terms of Sale are between you and us. No third party shall have rights to enforce them except where applicable law provides otherwise.

These Terms of Sale are governed by English law.

The courts of England and Wales will have non-exclusive jurisdiction, although if you are a consumer, you may also have rights to bring proceedings in the courts of the country in which you reside.

If you have a complaint about a product or our service, please contact RUM Customer Care in the first instance.

We will endeavour to resolve complaints promptly and fairly.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to withdraw from your contract.

To:

We and Mrs Jones Limited, trading as RUM
Bellarmine House
14 Upper Church Street
Chepstow
Monmouthshire
NP16 5EX
United Kingdom

I/We [] hereby give notice that I/We [] withdraw from my/our [] contract of sale of the following goods []/for the provision of the following service [*]:

Details of goods/service:
....................................................................

Ordered on []/received on []:
....................................................................

Name of consumer(s):
....................................................................

Address of consumer(s):
....................................................................

Signature of consumer(s):
....................................................................

Date:
....................................................................

[*] Delete as appropriate.

Last Updated: October 2026

TERMS & CONDITIONS OF USE

RUM

LAST UPDATED: OCTOBER 2026

Any use of the RUM website (the “Website”) is governed by the following terms and conditions (“Terms of Use”).

ABOUT US

The Website is operated by We and Mrs Jones Limited, trading as RUM, a company registered in England and Wales under company number 14234634, with its registered office at:

Bellarmine House
14 Upper Church Street
Chepstow
Monmouthshire
NP16 5EX
United Kingdom

References to “we”, “us” and/or “our” throughout these Terms of Use refer to We and Mrs Jones Limited, trading as RUM.

If you have any questions about these Terms of Use, please contact RUM using the customer service contact details provided on the Website.

BY USING THE WEBSITE YOU ACCEPT THESE TERMS OF USE

By using the Website, you confirm that you accept these Terms of Use and agree to comply with them.

If you do not agree to these Terms of Use, you must not use the Website.

These Terms of Use refer to additional terms and policies which also apply to your use of the Website, including:

our Privacy Policy, which explains how we collect, use and store personal data; and
our Cookie Policy, which sets out information about cookies and similar technologies used on the Website.

If you purchase products or services through the Website, our Terms & Conditions of Sale will also apply to those purchases.

CHANGES TO THESE TERMS OF USE

We may update or amend these Terms of Use from time to time and will post the updated version on the Website.

Every time you use the Website, you should check these Terms of Use to ensure that you understand the terms that apply at that time.

If you do not agree to any updated Terms of Use, you should stop using the Website.

Your continued use of the Website after changes take effect will constitute acceptance of the updated Terms of Use, to the extent permitted by law.

YOUR USE OF THE WEBSITE

You should only use the Website if you are 18 years of age or over.

You may use the Website and its content, including information, data, products, materials, services, software, applications, tools, design elements, text, images, photographs, illustrations, audio, video, reviews, graphics and other materials made available through the Website (collectively, the “Content”) for your personal and non-commercial use.

You must use the Website lawfully and in a way that does not infringe the rights of any other person or restrict or interfere with anyone else's use or enjoyment of the Website.

PROHIBITED USE

Except to the extent permitted by applicable law, you must not:

conduct, facilitate, authorise or permit text or data mining, web scraping or automated analytical techniques in relation to the Website or any Content or information accessed through it, including for the purpose of developing, training, fine-tuning or validating any artificial intelligence system or model;
use any robot, bot, spider, scraper or other automated device, programme, algorithm or process to access, copy, monitor or republish any part of the Website;
introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material;
attempt to gain unauthorised access to the Website or any server, database, equipment or network connected to it;
interfere with, damage or disrupt the Website or any software, equipment, network or system on which it relies;
conduct any denial-of-service or distributed denial-of-service attack against the Website; or
reverse engineer, decompile or disassemble the Website or any part of it, except where applicable law expressly permits this.

Any such conduct may constitute a criminal offence.

We reserve the right to report suspected breaches to relevant law enforcement authorities and to cooperate with those authorities, including by disclosing information where legally permitted or required.

Your right to use the Website will cease immediately if you breach these Terms of Use.

You are also responsible for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms of Use and complies with them.

YOUR ACCOUNT

You may use the Website without creating an account unless an account is required for a particular feature or service.

Certain features, promotions or services may require you to create an account.

If you create an account, username or password, you must keep your login information confidential and must not disclose it to any third party.

You are responsible for maintaining the security of your account and for restricting access to your device.

If you become aware of unauthorised use of your account, you should notify us promptly.

You are responsible for activities carried out through your account where those activities occur with your permission or because you have failed to maintain appropriate security.

You must ensure that any personal information you provide to us is accurate and up to date.

You must not impersonate another person or use a name or identity that you are not authorised to use.

If your personal information changes, you should update your account where this functionality is available or contact RUM.

You may request deletion of your account by contacting us, subject to any information we are legally required to retain.

We reserve the right to suspend or terminate an account where you breach these Terms of Use or where we reasonably consider this necessary for security, fraud prevention or legal compliance.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of the intellectual property rights in the Website and the Content published on it, except where stated otherwise.

These works are protected by copyright, trade mark and other intellectual property laws.

All such rights are reserved.

You may print one copy and download extracts of pages from the Website for your personal, non-commercial use.

You may draw the attention of others within your organisation to content posted on the Website, provided that doing so does not amount to commercial exploitation or otherwise breach these Terms of Use.

You must not modify copies of materials that you print or download.

You must not use illustrations, photographs, video, audio, graphics or other Content separately from accompanying text where doing so would infringe our rights or the rights of our licensors.

Our status, and that of identified contributors, as the authors of Content on the Website must always be acknowledged where applicable.

You must not use any part of the Content for commercial purposes without obtaining permission from us or the relevant rights holder.

Except as expressly permitted above or by applicable law, you must not reproduce, duplicate, copy, sell, resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works from any Content or intellectual property belonging to us or our licensors.

If you breach these restrictions, your right to use the Website may cease immediately and we may require you to return or destroy copies of materials you have made, where legally permitted.

USER CONTENT

Parts of the Website may allow you to submit or post content, including text, photographs, videos, reviews, comments or other materials (“User Content”).

When you submit User Content, you must ensure that it:

complies with all applicable laws;
does not infringe another person's legal rights, privacy or confidentiality;
does not promote or assist illegal activity;
is not obscene, sexually explicit or otherwise inappropriate;
is not abusive, offensive, hateful, threatening or inflammatory;
does not promote violence;
does not impersonate another person or misrepresent your identity or affiliation;
is not knowingly false, misleading, defamatory or libellous;
does not promote unlawful discrimination;
does not infringe copyright, trade marks, patents, database rights, trade secrets or other intellectual property rights;
does not falsely imply that the content comes from RUM;
is accurate where it contains factual statements;
does not contain viruses, malicious code, unauthorised advertising or spam;
contains opinions only where those opinions are genuinely held; and
complies with any additional review, community or content guidelines we may publish.

You are responsible for the User Content that you submit and warrant that it complies with these Terms of Use.

You will be responsible for losses or damage suffered by us as a result of User Content that breaches these Terms of Use, to the extent permitted by law.

We reserve the right to:

remove or refuse to publish User Content that we consider to breach these Terms of Use;
suspend or terminate an account where appropriate;
disclose your identity where legally permitted or required in connection with a claim concerning User Content; and
label User Content where required by applicable law or regulation, including where a review has been incentivised.

User Content submitted to the Website may be visible to other users and should therefore not be treated as confidential.

Licence of User Content

You retain ownership of User Content that you submit to the Website.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, display, adapt, translate and distribute that User Content for the purposes of operating, promoting and improving our Website and services, including through our marketing channels, subject to applicable law and any specific consent requirements.

This licence continues for as long as reasonably necessary for those purposes, subject to your rights under applicable law.

Where User Content contains another person's image, you confirm that you have the necessary permission or legal basis to submit that content and grant the rights described above.

We may disclose your identity where legally permitted or required in connection with a claim that User Content infringes another person's intellectual property or privacy rights.

User Content has not necessarily been verified or approved by us.

Views expressed by users do not necessarily represent the views or values of RUM.

LIMITATION OF LIABILITY

We do not exclude or limit our liability where it would be unlawful to do so.

This includes liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights; or
any other liability which cannot legally be excluded or limited.

Different limitations and exclusions may apply to liability arising from the sale or supply of products, as set out in our Terms & Conditions of Sale.

The Website is provided primarily for personal and domestic use.

To the extent permitted by law, we will not be liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity arising from your use of the Website.

The Content on the Website is provided for general information purposes only.

It is not intended to constitute professional or specialist advice.

Although we take reasonable steps to keep the Website and its Content accurate and up to date, we do not guarantee that all Content will always be complete, accurate, current or error-free.

You should obtain appropriate professional or specialist advice before relying on information provided through the Website where appropriate.

THIRD-PARTY WEBSITES AND RESOURCES

The Website may contain links to websites, applications or resources operated by third parties.

These links are provided for your convenience and information only.

We do not control third-party websites or resources and are not responsible for their content, availability, privacy practices or terms.

The inclusion of a link does not necessarily constitute an endorsement or recommendation by us.

You should review the terms and privacy policies of third-party websites before using them.

WEBSITE SECURITY AND AVAILABILITY

We do not guarantee that the Website will always be available, uninterrupted, secure or free from bugs or viruses.

You are responsible for ensuring that your device and information technology systems are appropriately configured to access the Website and that suitable security and antivirus measures are in place.

We may suspend, withdraw or restrict access to all or part of the Website where reasonably necessary, including for maintenance, security, operational or business reasons.

Where reasonably practicable, we will provide notice of significant planned interruptions.

PRIVACY AND PERSONAL INFORMATION

Our processing of personal information is governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms of Use by reference.

Please review those policies for information about how we collect, use, share and protect personal data.

We do not sell your personal data to third parties.

We may share personal data with third parties where necessary to provide our services, including service providers processing information on our behalf, where you have given consent, or where otherwise permitted or required by applicable law.

GENERAL

These Terms of Use constitute the agreement between you and us concerning your use of the Website, subject to any additional terms expressly incorporated by reference.

Any delay or failure by us to exercise a right under these Terms of Use will not constitute a waiver of that right.

If any provision of these Terms of Use is found to be unlawful, invalid or unenforceable, that provision will be treated as severable and the remaining provisions will continue in full force and effect.

These Terms of Use are governed by English law.

Last Updated: October 2026